Package Inclusions
What is included
01English plus one selected language
02Frequently asked question handling
03Basic enquiry categorisation
04Lead detail collection
05Escalation to the client team
06Monthly activity summary
Customer Communication
Customer Care Starter
A practical support layer for handling routine customer questions and directing enquiries to the right team.
Related Options
Compare other packages in this family
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Multilingual Support Desk
Best for: Businesses serving multilingual customer groups.
- Tamil, English, Malayalam and Chinese support
- Channel and response workflow setup
- Product or service knowledge base
- Enquiry and issue categorisation
- Escalation and follow-up process
- Service activity reporting
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Lead Handling & Client Support
Best for: Lead-focused businesses that need dependable follow-up.
- New enquiry acknowledgement
- Lead information collection
- Basic qualification questions
- Appointment or callback coordination
- Follow-up and status tracking
- Client handover and reporting
