Package Inclusions
What is included
01New enquiry acknowledgement
02Lead information collection
03Basic qualification questions
04Appointment or callback coordination
05Follow-up and status tracking
06Client handover and reporting
Customer Communication
Lead Handling & Client Support
A coordinated follow-up service for new enquiries, lead qualification, appointment support and client communication.
Related Options
Compare other packages in this family
Package↗
Customer Care Starter
Best for: Businesses adding structured customer communication support.
- English plus one selected language
- Frequently asked question handling
- Basic enquiry categorisation
- Lead detail collection
- Escalation to the client team
- Monthly activity summary
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Multilingual Support Desk
Best for: Businesses serving multilingual customer groups.
- Tamil, English, Malayalam and Chinese support
- Channel and response workflow setup
- Product or service knowledge base
- Enquiry and issue categorisation
- Escalation and follow-up process
- Service activity reporting
